1. Vallée du Lot. Programme garanti par Voyages Lissa Carr sarl Li 047950002, RC Villeneuve sur Lot 378367148, Garantie financière Crédit Agricole, Assurance Generali France. Sous l'appellation abrégée de locations de vacances il faut entendre la prestation de "Vacances à forfait" incluant généralement la présence d'un préposé à l'accueil ainsi qu'un certain nombre de prestations para hotelières. Notre bureau de Fumel est ouvert du lundi au vendredi 09h30 - 12h30 et 15h30-18h00. Permanence téléphonique tous les jours de 08h00 à 20h00 au 05.53.40.92.00.

2. HOW TO BOOK : book on line , fax (+33) 553409177, phone (+33) 553402897 or e-mail . Reservations made will be held for 7 days pending receipt of reservation form and your deposit (30% of the total or the whole amount if it is less than 6 weeks before your departure). The reservation form is incomplete and we conclude no contract before we have received your payment. An invoice/confirmation of booking will be sent, or emailed, on receipt of your payment and will be considered as confirmation of your booking. Payment of the balance is due no later than 6 weeks before arrival. On receipt of your balance you will be sent, or emailed, documentation for your holiday home.

3a. RESERVATION COSTS AND AMENDMENTS The prices of rentals are established according to economic conditions, and we reserve the right to modify them, and to make promotions at any time. The special offers are not valid for confirmed bookings. Any change of dates or rental on the customer's request must be made in writing, and will entail cancellation expenses as per the chart below (§ 3b.).By exception and only at the discretion of Voyages Lissa Carr can changes be made free of charge. Any other change entailing the establishment of a new holiday voucher (e.g. addition or withdrawal of services, modification of the number of persons), will be charged 10 € amendment fee.

3b. CANCELLATIONS: are acceptable only if received in writing from the person who signed the original booking form. Charges will be applied as follows. Holiday insurance is strongly recommended.

4. DAMAGE. All damage and breakages will be charged to clients. Our local office must be notified of any damage so that repairs can be carried out as quickly as possible. A deposit cheque (or by credit card) of the equivalent of € 250 must be received together with the balance of the rental. The cheque/credit card will not be cashed by us but held as security. It will be destroyed 14 days after the client's departure (except in cases requiring payment for damages or cleaning). The client must also have personal relevant insurance covering any possible major material damage to the rented property.

5. CONDITIONS of OCCUPANCY. Tents and caravans are not allowed on the properties. The shown number of occupants is contractual and in no circumstances to be exceeded. The client is obliged to clean the property at the end of the rented period; alternatively cleaning may be ordered.

6. ALTERATION OR CANCELLATION BY US. We will make every effort to satisfy our clients' requirements, but the right is reserved to cancel, alter or withdraw any holiday arrangement where circumstances make this necessary. In the event of a cancellation we will offer a comparable substitute property or a full refund of monies paid.

7. LIABILITIES. We do not accept liability for death, personal injury, loss, damage or inconvenience including that in connection with sudden electricity cuts, water cuts, burst pipes, blocked drains; nor for the arrival in or around the rented property of animals and insects (e.g. bees, wasps, ants). Nor do we accept liability for breakdowns at the property, including heaters, pumps and swimming pool equipment, (please notify immediately our office or local agent). If during the course of the holiday the client has any reason for complaint or dissatisfaction, our local office must be contacted without delay. We refuse to deal with any complaint which has not been reported to our local office at the time, as we will not have been given the opportunity to rectify matters immediately. Any complaint which have not been satisfactorily settled with the local office must be sent to us in writing no later than 4 weeks after your departure. Please note that we do not guarantee that domestic appliances (washing machines, dishwashers, TV sets, microwawe ovens) will be in good working order as this depends on the previous vacationer's use. Also it may happen that some machines visible on the pictures will not be available to clients at the time of rental. For the proportions of the properties please see the floor plans. The owners reserve the right to make changes to equipment and furniture.

8. PLEASE NOTE. Development in tourist areas is common and sometimes adversely affects the environment. Certain seasons may be dry and this may result in the curtailment of water supplies. No responsibility can be accepted for the breakdown of publice services including water and electricity. Distances are quoted in good faith and are correct to our best belief but we cannot guarantee absolute accuracy.

9. LOCAL OFFICE HOURS. Our office in Fumel is open 09:30-12:00 and 15:30-17:00 Monday-Friday, telephone 05 53 40 92 00 from 08:00 to 21:00 7days a week, or fax 05 53 40 91 77.

10. INSURANCE. We can offer all residents of Western Europe Cancellation and Travel Insurance with Europ Assistance (Convention 53 863 642). The details concerning the allowances will be sent to you with your invoice/confirmation. A resumé of the cover as follows :
1) Cancellation for serious medical reasons or redundancy. The insurance takes effect on the day of reservation and ends the day of departure. The cancellation charges are covered in total. (See §3).
2) Medical assistance : hospital and medical expenses up to € 5 335, penal deposit up to € 6 098, repatriation and transfer to hospital. Children under the age of 15 will be cared for. There is a € 20 charge for each medical claim.
Cost of insurance : € 12,60 per adult per week rented, with a minimum 5% of the total rental. Free for children under 16 who are accompanied by adults.

11. PRIVACY POLICY. Voyages Lissa Carr is committed to comply with the existing legislation on the automatic treatments of data, especially with regard to the Law "Informatiques et Libertés" article 34, on Personal Data Protection. We would also like to inform you that you may exercise your rights to access, rectify, erase or contest the data by writting to : Voyages Lissa Carr sarl, Florimont, route de Périgueux, 47500 Fumel, France.

12. Any dispute shall be adjudicated in the court of Agen, Lot et Garonne, France.